Canada Company is committed to safeguarding the personal information entrusted to us by our users and other stakeholders. Every Canada Company employee is responsible for ensuring the confidentiality of all personal information they may access. A copy of this policy is provided to any stakeholder on request.
What is personal information?
Personal information is comprised of all recorded information about an identifiable individual, with the exception of the names and business contact information of employees, volunteers and service providers, registered members and employer partners. This includes, but is not limited to, an individual’s name, age, sex, home address, phone number, marital status, financial information, education history etc.
What personal Information do we collect?
Information is collected from you through different contexts, for example when you make a donation, when you sign up for our program, or when you attend an event hosted by us.
Personal Information that is collected from you may include (depending on whether you make a donation, sign up for one of our programs, or attend an event):
- Service Number (Military Members)
- Rank (Military Members)
- First and last Name
- Date of Birth
- Email Address
- Component (Military Members)
- Year of Enrolment (Military Members)
- MOC (Military Members)
- Timeline (Military Members)
- Education Level
- Geographical Location/Address of preferred next career
- Serving Status (Military Members)
- Phone Number
- Payment Information (Donations)
- Mailing address (Donations)
- Segments (Military Members)
- Hiring Status
How do we use and disclose personal information?
We use this information for the following purposes:
- To ensure our records are accurate
- To determine your eligibility for our program
- To process donations
- To send out newsletters about programs, activities/events or initiatives to the people on our mailing lists
- To assist in data analytics
- To improve the effectiveness of planning events and other program initiatives
- To better understand your needs in order to provide a more customized experience
We may disclose your personal information in order to make networking connections and help tailor and improve our initiatives.
Obtaining and Withdrawing Your Consent
You may withdraw your consent to use and/or disclose your personal information at any time, unless the information is necessary to fulfil legal obligations. Your decision is respected, however we may not be able to provide you with certain services without the necessary personal information.
How do we safeguard personal information?
Policies, procedures, guidelines, and safeguards have been put in place at Canada Company to ensure your personal information is protected.
Our employees have access to your personal information to enable them to perform their duties.
Any personal information collected from you will only be used for the purposes identified at the time of collecting the information and will be retained for as long as is necessary, or as required by law.
Security measures including passwords, restricted access to our offices and records, physical access security, and file encryption have been put in place to protect your information against unauthorized access, modification, loss, theft or general misuse.
From time to time, sometimes beyond our control, there may be breaches in the controls we established to keep your personal information confidential. In the event a breach occurs, Canada Company will take all reasonable measures to secure the personal information, including requiring any third party service providers to take such appropriate measures considered necessary to secure and remedy the breach. In the event a detected breach may result in the potential risk of harm, disclosure of sensitive information or risk of theft of identity and/or assets, Canada Company will contact you as soon as possible, as we would if you had raised a privacy complaint with us directly, outlining the details and actions taken to reduce the risks identified. At Canada Company we take the responsibility of securing your personal information very seriously and will take measures we determine appropriate in the circumstances to mitigate any identifies risks to you.
Google AnalyticsOur website uses Google Analytics, a service provided by Google, which tracks visitor sessions and other performance details such as demographics and interests. This data is used to understand behaviors in order to improve our initiatives to assist you. At no time is your personal information passed onto Google Analytics, in accordance with Google Analytics Terms of Service. If you would like to opt out of this data collection, download the Google Analytics Opt Out Browser add on.
Access and Modification of personal information
Upon request, Canada Company will provide you with access to your personal information we have on record at the time of the request. In addition and if requested, Canada Company may provide you with a list of third parties, to whom your personal information was provided. In certain circumstances, Canada Company may not be able to provide you with access to specific pieces of information in order to ensure the privacy and confidentiality of information belonging to others. For example: (i) information containing references to other individuals (ii) information that has been destroyed (iii) information that is too costly to retrieve. You may update your personal information at any time by contacting Canada Company.
Questions and Complaints
Canada Company is committed to treating you with respect and consideration in all dealings. From time to time however, a misunderstanding or error may occur regarding matters of privacy. In such circumstances, Canada Company will act diligently to resolve the problem and will contact you as soon as possible within 30 days of our receipt of your complaint.
Canada Company will respond to your complaint in a timely fashion. Should you have question about how Canada Company handles your personal information, please contact us.
Should you have a complaint, please contact us at:
Mail: Toronto-Dominion Bank Tower
66 Wellington Street West
31st Floor, Toronto, Ontario
Attention: Canada Company